Effective Date: 7 February 2026

At Jupiter Vitamins, customer satisfaction is important to us. This Refund Policy explains how returns and refunds are handled for purchases made on JupiterVitamins.com.

Eligibility for Refunds

Due to the nature of dietary supplements, we can only accept returns under specific conditions.

Refunds may be issued if:

• The product is damaged or defective upon arrival

• You received an incorrect item

• The order was lost in transit

To be eligible, you must contact us within 7 days of delivery.

Non-Refundable Items

We do not accept returns or refunds for:

• Opened or used products

• Products damaged due to misuse

• Orders placed incorrectly by the customer

• Promotional or discounted items (unless defective)

Refund Process

To request a refund, email us at support@jupitervitamins.com with:

• Your order number

• A brief explanation of the issue

• Clear photos (if applicable)

Once your request is reviewed and approved, we will notify you of the next steps.

Refund Method

Approved refunds will be processed back to the original payment method. Processing times may vary depending on your payment provider but typically take 5–10 business days after approval.

Shipping Costs

Shipping charges are non-refundable unless the return is due to an error on our part.

Cancellations

Orders can only be canceled if they have not yet been processed or shipped. Once shipped, the order cannot be canceled.

Contact Us

If you have any questions about our Refund Policy, reach out to us at: