We are committed to handling customer complaints and disputes in a fair, timely, and professional manner. If you have a concern regarding an order, product, payment, delivery, refund, or any other transaction made through our website, please contact us so we can review and assist with the matter.

How to Submit a Complaint

Customers may submit a complaint or dispute by contacting us at:

Email: support@jupitervitamins.com
Contact Page: https://jupitervitamins.com/contact/

To help us review your concern efficiently, please include the following information:

• Full name used on the order
• Order number or transaction reference
• Email address used during checkout
• A clear description of the issue

Review and Response Time

Once we receive your complaint, we will review the details and may contact you for additional information if needed. We aim to acknowledge complaints within 24 hours and provide a resolution or status update within 3-5 business days, depending on the nature and complexity of the matter.

Possible Resolutions

Depending on the circumstances, available resolutions may include, but are not limited to:

• Order correction
• Product replacement
• Refund or partial refund
• Store credit
• Reshipment, where applicable
• Further review with the shipping carrier, payment provider, or supplier

All resolutions are subject to our applicable Shipping Policy, Return and Refund Policy, and Terms and Conditions.

Payment Disputes and Chargebacks

If you believe there is an incorrect or unauthorized charge, we encourage you to contact us first so we can review and attempt to resolve the issue directly. Filing a payment dispute or chargeback without first contacting us may delay the review process, especially if additional order, shipping, or delivery documentation is required.

We reserve the right to provide transaction records, communication history, proof of shipment, delivery confirmation, and other relevant documentation to payment processors, banks, or dispute-resolution providers when necessary.

Good Faith Resolution

Both the customer and the company agree to make reasonable good faith efforts to resolve complaints or disputes promptly and professionally. This policy does not limit any rights or remedies available under applicable consumer protection laws.

Contact Us

For complaints, disputes, or concerns, please contact us at: