Last Updated: March 22, 2026

Thank you for visiting and shopping at Jupiter Vitamins. This Shipping Policy outlines how we handle order processing, shipping, and delivery.

1. Order Processing

• All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
• Orders cannot be canceled once they have been processed or shipped. Please refer to our Refund Policy for more details.
• During high-volume periods, processing times may be slightly extended.
  
  

2. Shipping Rates and Delivery Estimates

Shipping charges are calculated and displayed at checkout.

Estimated delivery times:

• Domestic Shipping: 3–7 business days
• International Shipping: 7–21 business days

Delivery timelines are estimates only and may vary due to external factors such as carrier delays, customs processing, or unforeseen circumstances.

3. Shipping Locations

We currently ship to select countries worldwide. Availability will be confirmed at checkout.

If your location is not supported, please contact us at support@jupitervitamins.com.

4. Shipment Confirmation & Tracking

• Once your order has shipped, you will receive a shipment confirmation email with tracking details.
• Tracking updates may take 24–48 hours to reflect accurately.
  
  

5. Customs, Duties, and Taxes (International Orders)

• Jupiter Vitamins is not responsible for customs duties, taxes, or import fees applied to international shipments.
• These charges are the responsibility of the customer.
• Customs policies vary by country; please check with your local authority for guidance.
  
  

6. Delivery Delays

While we strive to meet estimated delivery times, delays may occur due to factors beyond our control, including but not limited to:

• Courier service disruptions
• Weather conditions
• Customs clearance processes

Jupiter Vitamins is not liable for such delays.

7. Lost, Missing, or Undelivered Packages

If your order is lost in transit, you may be eligible for a refund in accordance with our Refund Policy.

If tracking shows that the package has been successfully delivered, Jupiter Vitamins is not responsible for lost or stolen packages after delivery confirmation.

Customers are encouraged to:

• Verify shipping details before placing an order
• Check with neighbors or local carriers if delivery is marked complete
  
  

8. Incorrect Shipping Information

• Customers are responsible for providing accurate shipping details at checkout.
• Orders shipped to incorrect addresses provided by the customer are not eligible for refund or replacement.
  
  

9. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• You must contact us within 7 days of delivery at support@jupitervitamins.com
• Include your order number and clear supporting photos

Eligibility for refunds will be assessed in accordance with our Refund Policy.

10. Shipping Costs

• Shipping fees are non-refundable, except where required by applicable law or if the issue is due to our error (e.g., incorrect or defective item).
  
  

11. Shipping Restrictions

Certain products may not be shipped to specific regions due to local laws and regulations. Orders affected by such restrictions may be canceled and refunded.

12. Contact Information

For shipping-related inquiries: